SERVICES WE OFFER

Workstation Monitoring and Maintenance

Providing ongoing support to each staff member we ensure the computers they work on are up to date with the most relevant software and hardware recommendations. Maintenance occurs after hours and during idle periods to ensure workday productivity is not impacted.

Security and Backups

Each workstation has anti-virus software installed which is centrally managed and always updated,
and the network is protected against attacks with security appliances and email filtering services.
Important workstations, servers, and company data are backed up regularly and stored securely offsite for added peace of mind.

Cloud Services and Voice over IP Phone Systems

MCL Managed IT recommends Microsoft 365 products to provide the greatest efficiency and synchronization between devices for staff members. Backups and protection products are available to further secure these cloud services. Transitioning to a VoIP solution allows for softphone applications on mobile devices or computer workstations in addition to regular handsets.

Remote Access and Virtualization

Innovative solutions are available to provide secure remote access to company resources and saving hardware costs is made available through server and workstation virtualization technology.

Cyber Security Monitoring and Training

Ensure your staff are protected and trained against the latest phishing and ransomware attacks by
real-time monitoring, filtering, and ongoing training exercises.

Network and Application Support

We take care of the routers, switches, wireless devices, and printers in your office environment. We also work with third-party vendors to support line-of-business applications like QuickBooks or Sage 50 so your staff can use their core applications without technical infrastructure knowledge.

OUR SERVICE DELIVERY MODEL

MCL Managed IT is built on providing businesses with a reliable infrastructure through on demand support, proactive involvement, regular maintenance, and client education and recommendations. Our goal is to seamlessly integrate into your business, providing cost effective IT managed services.

Our monthly support rates are based on the number of active primary and secondary devices and servers. We offer all-inclusive and block-hour monthly options for support service with flat-rate fees for hardware additions and special projects. In addition to offering help desk support, as your IT department, MCL Managed IT also provides subscription-based services like Office 365 and VoIP (Voice Over Internet Phone) so that your IT costs are centralized onto one invoice.

Transcription Services

Simone Marasco has been transcribing since 2004 and has a full security clearance with the RCMP. Our company Marasco Consulting Ltd. (MCL) is cleared to enhanced reliability level. Audio transfers are fast and secure. MCL can give assistance using our encrypted secure applications, or to our secure FTP site for those that want to deposit their audio. Transcriptions can be done from wav, dss, wma, mp3 and many other digital audio or video media formats. Industry standard finished transcripts are produced in MSWord or PDF format. Transcript are completed quickly and accurately with every effort made to meet required deadlines. MCL is properly licensed municipally, provincially and federally. All work is held in the strictest of confidence.

NEXT STEPS

To see how MCL Managed IT can partner with you in supporting your business growth please contact us to schedule a no-fee on-site assessment of your IT infrastructure and requirements. This assessment allows us to provide you with an IT proposal tailored to your business. Once we have agreed on the right services for your business, we will implement a smooth transition with a phased approach of IT changes with minimal disruption to your business. Supporting your growth and future success is what we do best.

How can we do I.T. for you?

Office

2nd Floor, 3851 Roper Road NW
Edmonton, AB T6B 3S5

Call Us

780-440-0703